Jobid=642864347738475811 (0.0261)
Overview
In this role you partner with strategic EMEA customers to drive AI transformation and adoption of Genesys' AI-powered experience orchestration. You bridge business objectives and technical delivery, translating KPIs into actionable AI priorities. You'll shape reference architectures, lead value-driven experiments, and guide cross-functional teams to production-grade AI outcomes that scale across enterprises. This is a hands-on, leadership-heavy role focused on impactful, customer-centric AI programs.
Arbeidsvoorwaarden / Benefits
- flexible-first culture
- growth and mentorship opportunities
- learning and leadership development
- paid volunteer time
- August Free Fridays
- well-being resources
Verantwoordelijkheden
- Lead discovery and strategy alignment with customers and internal teams to identify AI use cases and value
- Define reference architectures, data flows, and integration patterns for AI-powered orchestration
- Prototype and implement rapid POC/MVPs using Genesys AI tools and integrate with CRM/ERP systems
- Design evaluation frameworks and KPIs to measure model and journey performance from day one
- Champion responsible AI, guardrails, and regulatory compliance across projects
- Mentor teams and codify learnings into reusable frameworks and accelerators
- Handover production-ready assets and roadmaps to Customer Success and Professional Services
- Translate data-driven findings into executive-ready narratives to influence business decisions
- Collaborate across enterprise contexts to adapt solutions as data and priorities evolve
- Measure success by production adoption and measurable outcome improvements
Belangrijkste vereisten
- Bachelor's degree in a related field with 8-12 years of AI/CX/solution architecture experience
- Hands-on experience with CX/CCaaS platforms (Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow)
- Experience building or operating LLM-powered agents in production
- Proficiency with APIs, data pipelines, and cloud environments (AWS, Azure, GCP)
- Mentoring experience and ability to codify expertise into repeatable approaches
- Fluency in Dutch and English
- Strong consultative, customer-facing skills and ability to navigate complex enterprise accounts
- Track record of defining success metrics and business cases for technical decisions
- Experience across industries such as Financial Services, Healthcare, Insurance, Retail, or Public Sector
- Multilingual communication is advantageous
- Autonomy in ambiguous environments
- Cross-functional collaboration
- Executive storytelling with quantified outcomes
- CX orchestration and workflow design across multiple platforms
- Conversational AI and Agentic Virtual Agent implementation
- Knowledge engineering and RAG pipelines
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